Frequently Asked Questions

The Kasbah is Marrakech’s historic royal quarter and an ideal place to experience the Medina from within. La Sultana Marrakech is located beside the Saadian Tombs and within walking distance of the city’s palaces, souks and Jemaa el-Fna square.

From the hotel, guests can walk to the Saadian Tombs in approximately 2 minutes, El Badi Palace in 11 minutes, Bahia Palace in 14 minutes and Jemaa el-Fna square in 16 minutes.

Staying in the Kasbah offers the freedom to explore Marrakech on foot while returning to the calm, privacy and comfort of La Sultana throughout the day.

The Kasbah combines history, local life and proximity to many of Marrakech’s most important monuments. Once the royal citadel of the city, it is home to the Saadian Tombs, the Royal Palace and centuries-old streets and neighbourhoods.

Compared with some of the busier parts of the Medina, the Kasbah offers a more residential atmosphere while remaining within walking distance of Jemaa el-Fna and the souks. La Sultana Marrakech is particularly well located for guests who wish to explore the city on foot without staying directly within its busiest streets.

La Sultana Marrakech is approximately 5 kilometres from Marrakech Menara Airport. The journey usually takes around 15 minutes by car, depending on traffic.

Our concierge team can arrange a private airport transfer and coordinate your arrival so that a member of the team is ready to welcome you and assist with your luggage.

Yes. Although La Sultana Marrakech is located within the historic Medina, cars can reach a drop-off point located approximately 30 metres from the entrance.

Our team will be there to welcome you and assist with your luggage upon arrival. Private airport transfers and transportation within Marrakech can also be arranged by our concierge.

La Sultana Marrakech is located beside the Saadian Tombs, in the heart of the historic Royal Kasbah. Several of the city’s most important landmarks can be reached on foot:

• Saadian Tombs: approximately 2 minutes / 50 metres
• El Badi Palace: approximately 11 minutes / 850 metres
• Bahia Palace: approximately 14 minutes / 1 kilometre
• Jemaa el-Fna square: approximately 16 minutes / 1.2 kilometres
• Main entrance to the souks: approximately 16 minutes / 1.2 kilometres

Our concierge can provide personalised walking itineraries or arrange a private guide to help guests discover the Medina and its cultural heritage.

Yes. La Sultana Marrakech offers an ideal introduction to Morocco’s culture, architecture, gastronomy and hospitality.

Its location in the historic Kasbah allows first-time visitors to discover Marrakech on foot, while its intimate scale and highly personalised concierge service provide a reassuring and comfortable base. Before arrival, our team can arrange airport transfers, private guides, restaurant reservations, spa treatments and tailor-made experiences.

For those who choose to return, a second stay marks the beginning of the Sultana Lover experience, with exclusive amenities and privileges designed to make each visit even more personal.

Marrakech is a year-round destination, with each season offering a different experience.

Spring, from March to May, and autumn, from September to November, bring warm and pleasant days that are particularly well suited to exploring the Medina, enjoying the city’s gardens and rooftops, or travelling into the nearby Atlas Mountains.

Winter, from December to February, is ideal for travellers seeking sunshine and mild daytime temperatures. Christmas and New Year bring a festive atmosphere and offer the opportunity to celebrate beneath Marrakech’s winter sun.

Summer, from June to August, reveals a quieter and more intimate side of the city. The Medina is less crowded, the light is remarkable and the pace becomes more relaxed. Early mornings are ideal for exploring, followed by afternoons beside the pool or at the spa and evenings on the rooftop.

At La Sultana Marrakech, shaded courtyards, rooftop gardens, air-conditioned interiors and a heated swimming pool provide a comfortable retreat throughout the year.

For a first visit, we generally recommend spending three to five nights in Marrakech. This allows time to explore the Medina and its principal monuments, experience Moroccan gastronomy, enjoy the spa and rooftop, and take a day trip to the Atlas Mountains or Agafay Desert without rushing.

Guests wishing to explore Marrakech at a slower pace, include excursions and enjoy more time at the hotel may prefer a stay of five to seven nights.

Our concierge team can create a personalised itinerary according to the length of your stay and your individual interests.

La Sultana offers more than 21 curated experiences, each designed to reveal a different facet of Marrakech and Morocco.

Guests can explore the Medina with a private guide, discover the Atlas Mountains or Agafay Desert, take a hot-air balloon flight or experience Marrakech from a vintage sidecar. At the hotel, experiences include a traditional hammam ritual, Moroccan cooking classes, architecture and art tours, time beside the heated swimming pool, rooftop dining and sunset cocktails.

Experiences may be tailored to individual interests, age, pace and length of stay. Some activities are private and subject to seasonal availability or weather conditions.

Our concierge team can create an itinerary that balances cultural discovery, adventure and time to unwind.

Yes. Once a reservation is confirmed, our concierge team can assist with every aspect of the stay, including airport transfers, restaurant reservations, spa treatments, private guides, excursions and tailor-made experiences.

We recommend contacting the concierge in advance, particularly during Christmas, New Year and other high-demand periods. This allows the team to design an itinerary around each guest’s individual preferences and secure the most sought-after experiences and reservations.

La Sultana Marrakech is a five-star luxury hotel created from a collection of historic riads in Marrakech’s Royal Kasbah.

With only 28 individually designed rooms and suites, it offers the privacy and intimacy of a great private house together with the facilities and service of a five-star hotel. The property includes tranquil courtyards, panoramic rooftop terraces, gardens, restaurants, a spa, a traditional hammam and a heated swimming pool.

Art, architecture and Moroccan craftsmanship are integral to the experience. Historic interiors, traditional materials and an important private collection of Orientalist art allow guests to experience the cultural heritage of Marrakech throughout their stay.

The result is a luxury property on a deliberately human scale, defined by history, individuality and highly personalised service.

La Sultana Marrakech is both: a collection of historic riads and an officially classified five-star luxury hotel.

Unlike a traditional riad organised around a single courtyard, La Sultana brings together five historic riads that were carefully restored and connected over time. The property now comprises 28 individually designed rooms and suites.

It preserves the intimacy, architecture and character of authentic Moroccan riads while offering the facilities and services expected of a five-star luxury hotel, including restaurants, a spa, a traditional hammam, a heated swimming pool, panoramic rooftop terraces and a highly personalised concierge service.

The intimacy of a riad. The excellence of a five-star luxury hotel.

La Sultana Marrakech has 28 individually designed rooms and suites distributed throughout its historic riads.

Each room has its own architecture, decoration and character, reflecting the history and craftsmanship of the property. Room and suite categories vary in size, outlook and layout.

Our reservations team can advise guests on the most appropriate accommodation according to their preferences, whether they are looking for additional space, privacy, a particular atmosphere or arrangements suitable for a family.

Yes. La Sultana Marrakech has a heated swimming pool located at the heart of the property, surrounded by historic architecture and intimate terraces.

The pool is heated to 28°C throughout the year and is reserved exclusively for hotel guests.

Guests can also relax on the hotel’s rooftop terraces or enjoy treatments at the spa and traditional hammam.

Yes. La Sultana Marrakech has panoramic rooftop terraces spanning 2,000 square metres overlooking the roofs of the Medina, the historic Kasbah and, on clear days, the Atlas Mountains.

The rooftop includes gardens and several areas where guests can relax, dine or enjoy sunset drinks. Odette Rooftop Bar & Mezze offers a relaxed setting for cocktails and Mediterranean-inspired dishes overlooking Marrakech.

Rooftop access and restaurant opening times may vary according to the season and weather conditions.

Yes. La Sultana Marrakech has an intimate spa offering Moroccan wellness rituals, massages and beauty treatments, as well as a traditional hammam.

The spa experience draws on Moroccan bathing traditions and natural ingredients, with treatments designed to promote relaxation and wellbeing. Guests may reserve individual treatments, hammam rituals or private spa experiences.

Advance reservations are recommended, particularly during high season.

Yes. Non-resident guests are welcome at La Sultana Marrakech, subject to availability:

• Restaurants: Breakfast, lunch and dinner are available to non-resident guests. Advance booking is essential.
• Odette Rooftop Bar: Open to non-resident guests from 4 pm. Advance booking is recommended.
• Spa: Treatments are available to non-resident guests by advance reservation, between 10 am and 1 pm only.
• Swimming pool: Reserved exclusively for hotel guests.

Dress code: A touch of elegance in your attire adds to the magic of your experience with us. Sportswear, flip-flops and beachwear are kindly discouraged in our restaurants and bars after 6 pm.

Yes. With only 28 rooms and suites, intimate courtyards, panoramic rooftops and highly personalised service, La Sultana Marrakech is particularly suited to honeymoons, anniversaries and romantic stays.

Our team can arrange private dining, spa rituals for two, sunset experiences, flowers, celebrations and tailor-made excursions. Guests may also combine Marrakech with La Sultana Oualidia for a journey that brings together cultural discovery and time beside the Atlantic lagoon.

Yes. Families and children are warmly welcomed at La Sultana Marrakech.

Our reservations team can recommend the most suitable room or suite arrangements according to the number and ages of the children. Available arrangements include extra beds and baby cots.

The concierge can also tailor activities according to the children’s ages and interests, including cooking classes, guided discoveries of Marrakech and family excursions.

La Sultana Marrakech is composed of historic riads with different levels, staircases and original architectural features. As a result, some rooms and areas may not be fully accessible to guests with reduced mobility.

We strongly recommend contacting our reservations team before booking. The team will provide detailed information and advise whether the property can meet each guest’s individual mobility requirements.

La Sultana Marrakech offers three complementary dining experiences.

La Table du Souk is open for lunch and celebrates Moroccan flavours in a relaxed setting.

La Table de La Sultana offers a more refined evening dining experience inspired by Moroccan ingredients, traditions and contemporary creativity.

Odette Rooftop Bar & Mezze provides a more informal atmosphere, with Mediterranean-inspired dishes, cocktails and panoramic views over the Medina.

Opening days and times may vary according to the season. Advance reservations are recommended.

Marrakech has a diverse and constantly evolving dining scene, ranging from traditional Moroccan restaurants to contemporary and internationally recognised venues.

At La Sultana, guests can enjoy lunch at La Table du Souk, a refined dinner at La Table de La Sultana or a more relaxed evening at Odette Rooftop Bar & Mezze.

Beyond the hotel, our concierge team can recommend and reserve restaurants according to each guest’s preferences, whether they are looking for authentic Moroccan cuisine, a romantic dinner, a lively evening or somewhere new to discover.

Because Marrakech’s restaurant scene evolves quickly, our concierge recommendations are updated regularly and reflect current openings, individual preferences and the atmosphere guests are seeking.

Yes. Our restaurants can accommodate many dietary requirements, including vegetarian, vegan and gluten-free diets. We can also adapt to a wide range of food allergies.

Guests should inform the hotel of any allergies or specific dietary needs before arrival. Our culinary team will advise on the available options and prepare suitable alternatives whenever possible.

La Sultana Marrakech offers guests a dedicated experience exploring Moroccan architecture, craftsmanship and decorative arts.

Guests can discover the historic riads independently with the hotel’s audio guide or request a guided visit, available daily by advance reservation.

The experience explores traditional materials and techniques including hand-cut zellige, carved plaster, sculpted cedarwood, tadelakt and Moroccan decorative motifs. It also explains how the different riads were restored and connected while preserving their individual identity.

The visit offers a deeper understanding of the craftsmanship found both within La Sultana and throughout Marrakech’s historic palaces, houses and monuments.

Orientalist art is a broad artistic genre that developed principally during the nineteenth and early twentieth centuries. It encompasses works inspired by North Africa, the Middle East and the former Ottoman world.

Painters and other artists travelled throughout Morocco, Egypt, Algeria, Syria and beyond, interpreting the region’s architecture, landscapes, craftsmanship, ceremonies and daily life through their individual perspectives.

Morocco occupies an important place in this artistic history. Its cities, kasbahs, gardens, light and landscapes inspired artists including Jacques Majorelle, José Cruz Herrera and many others.

Today, these works provide both an artistic interpretation of their time and a valuable starting point for exploring Morocco’s architectural, cultural and social history.

Yes. La Sultana Marrakech is home to an important private collection of Orientalist art assembled over more than 30 years.

The collection comprises more than 350 works by approximately 90 artists and covers almost two centuries of artistic creation. Paintings throughout the historic riads depict Moroccan architecture, landscapes, traditions and scenes of daily life.

Rather than being confined to a conventional gallery, the collection forms part of the living fabric of the house. The works are displayed among the architectural elements that inspired many Orientalist artists: carved cedarwood, hand-cut zellige, sculpted plaster, tranquil courtyards, gardens and historic interiors.

At La Sultana, Orientalist art is not simply exhibited; it is experienced within the architecture, light and craftsmanship of Marrakech.

La Sultana Marrakech and La Sultana Oualidia offer two complementary experiences of Morocco.

Marrakech is vibrant, historic and cultural. La Sultana Marrakech is a collection of historic riads in the Royal Kasbah, ideally located for discovering the Medina, its architecture, gastronomy and artistic heritage.

Oualidia is peaceful, natural and restorative. La Sultana Oualidia is an intimate retreat overlooking a protected Atlantic lagoon, known for its birdlife, oyster farms and unspoilt coastal landscapes.

Combining the two allows guests to experience the energy of Marrakech followed by the calm of the Atlantic coast, while enjoying the same intimate scale and personalised spirit at both properties.

Two destinations. One Morocco.

La Sultana Oualidia is approximately 194 kilometres from Marrakech. The journey usually takes around 3 hours by private car, depending on traffic and road conditions.

For a balanced first journey, we generally recommend 3 nights at La Sultana Marrakech followed by 3 nights at La Sultana Oualidia.

Marrakech offers cultural discovery, architecture, gastronomy and excursions into the Atlas Mountains or Agafay Desert. Oualidia provides time to slow down beside the lagoon, enjoy seafood, nature, watersports and spa treatments.

The ideal combination depends on the season, the total length of the journey and each guest’s preferred pace. Our reservations and concierge teams can create a tailor-made itinerary connecting the two destinations.